LearnSphere Academy Privacy Policy

Privacy Policy

LearnSphere Academy ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share personal information of users of our website, learnsphereacademy.com, and our online learning platform. This policy is effective as of October 26, 2023.

Information We Collect

We collect the following types of information:

• Personal Information: This includes your name, email address, postal address, phone number, and payment information (credit card details are processed securely through our payment gateway and are not stored by us directly). We collect this information when you register for an account, purchase a course, subscribe to our newsletter, or contact us through our website.
• Demographic Information: This includes your age, gender, education level, and interests. We collect this information through surveys and user profiles to better understand our audience and tailor our course offerings.
• Usage Data: This includes information about how you use our website and online learning platform, such as the courses you take, the pages you visit, the time you spend on each page, and your search queries. We collect this information through cookies, web beacons, and log files.
• Device Information: This includes your IP address, browser type, operating system, device type, and unique device identifiers. We collect this information automatically when you access our website or online learning platform.
• Communications: We retain records of all communications with you, including emails, chat logs, and phone calls, to provide customer support and improve our services.

How We Use Your Information

We use your information for the following purposes:

• To Provide and Improve Our Services: We use your information to provide you with access to our online courses, process your payments, track your progress, and personalize your learning experience. We also use your information to improve our website, online learning platform, and customer service.
• To Communicate with You: We use your information to send you emails about your account, your courses, updates to our website, and promotional offers. You can opt out of receiving promotional emails at any time by clicking the "unsubscribe" link in the email.
• To Personalize Your Experience: We use your information to personalize your learning experience by recommending courses that may be of interest to you, tailoring the content to your skill level, and providing you with personalized feedback.
• To Conduct Research and Analysis: We use your information to conduct research and analysis to better understand our audience, improve our course offerings, and develop new products and services.
• To Protect Our Rights and Interests: We use your information to protect our rights and interests, such as to prevent fraud, enforce our terms of service, and comply with applicable laws and regulations.

How We Share Your Information

We share your information with the following types of third parties:

• Service Providers: We share your information with service providers who help us operate our website, online learning platform, and business, such as payment processors, hosting providers, email marketing providers, and analytics providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
• Business Partners: We may share your information with business partners who offer products or services that may be of interest to you. For example, we may partner with a software company to offer a discount on their software to our students. We will only share your information with business partners with your consent.
• Legal Authorities: We may disclose your information to legal authorities if we are required to do so by law, such as in response to a subpoena, court order, or other legal process.
• Business Transfers: In the event that we sell or transfer all or a portion of our business or assets, we may transfer your information to the buyer or transferee.

Your Rights

You have the following rights with respect to your personal information:

• Access: You have the right to access the personal information we hold about you.
• Rectification: You have the right to have inaccurate or incomplete personal information corrected.
• Erasure: You have the right to have your personal information erased under certain circumstances.
• Restriction of Processing: You have the right to restrict the processing of your personal information under certain circumstances.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Objection: You have the right to object to the processing of your personal information under certain circumstances.
• Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise your rights, please contact us at [email protected] or by mail at:

LearnSphere Academy
Attn: Privacy Officer
555 Tech Drive, Suite 200
San Jose, CA 95110
USA

Cookies and Other Tracking Technologies

We use cookies and other tracking technologies to collect information about your use of our website and online learning platform. Cookies are small text files that are stored on your computer or mobile device when you visit a website. We use cookies for the following purposes:

• To remember your preferences: We use cookies to remember your preferences, such as your language and font size.
• To track your progress: We use cookies to track your progress in our online courses.
• To personalize your experience: We use cookies to personalize your learning experience by recommending courses that may be of interest to you.
• To analyze our website traffic: We use cookies to analyze our website traffic and improve our website's performance.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you block or delete cookies, you may not be able to use all of the features of our website or online learning platform.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect your personal information when it is transmitted over the Internet.
• Firewalls: We use firewalls to protect our servers from unauthorized access.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.

Despite these measures, no security system is impenetrable. We cannot guarantee the security of your personal information.

Data Retention

We retain your personal information for as long as necessary to provide you with our services, to comply with applicable laws and regulations, and to protect our rights and interests. We will delete your personal information when it is no longer needed for these purposes.

Children's Privacy

Our website and online learning platform are not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected] .

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes to this Privacy Policy on our website. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

LearnSphere Academy
Attn: Privacy Officer
555 Tech Drive, Suite 200
San Jose, CA 95110
USA

Or by email at: [email protected]

This Privacy Policy is governed by the laws of the State of California, USA.

Policy drafted by: Dr. Eleanor Vance, Chief Data Officer, LearnSphere Academy.